Billing Manager

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in our California, New York or Washington DC offices, the Billing Manager will be an integral part of the eBilling and Billing Team. The Billing Manager will provide exemplary internal and external client customer service and support on behalf of the Billing Department, while ensuring an adherence to firm and client policies.

The Billing Manager will need to demonstrate considerable independent judgment, diplomacy, and initiative in resolving problems and handling confidential matters, including coordinating with involved parties to ensure that appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment.

This role reports to the Senior Billing Manager.

Responsibilities include:

• Managing, training, motivating a team of seven to eight direct reports and contributing to the development and advancement of the leadership team by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Regularly meeting with Billing Supervisors and Regional Billing Managers to identify problematic unbilled inventory for members of the Billing Team, address roadblocks preventing billing submissions, and provide recommendations to the Billing Leadership Team regarding the best course of action for their direct reports to undertake to resolve issues.
• Personally assisting in the resolution of issues on an as-needed basis by demonstrating a strong understanding of client guidelines and complex contractual billing arrangements and performing the necessary, accompanying background research for invoice submissions with available resources.
• Liasing with billing attorney/secretary, members of the Billing and eBilling Teams, and various teams within Accounting, Finance, and Pricing to coordinate corrective action when addressing and resolving issues preventing billing submissions and electronic billing submission assignments by providing expert-level, subject matter support.
• Assisting the Senior Billing Manager with monthly high volume, firmwide outreach of billing partners by populating, maintaining, and updating unbilled statuses with comments and notes received from billing partners/secretaries and their billing specialists, and when necessary, intervening by providing direction to the Billing Team to address their unbilled inventories.
• Coordinating with the Billing Management Team to identify the major competencies required for all levels of the Billing Team, where deficiencies in these competencies exist, and administer training to their team members to correct deficiencies.
• Performing ad hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices, and presenting this information that adheres to the highest level of client service standards and expectations within a law firm and professional services environment.
• Managing the unbilled inventory for a subset of the Firm’s lawyers and clients by reviewing and editing pre-bills in response to partner requests and ensuring the execution of complex and accurate billing in a timely manner.
• Working collaboratively with the Billing Supervisors and Regional Managers as a team member to support current billing processes, schedules, and workloads that promote effective work practices for the Billing Team and completing special projects and ad-hoc requests regarding various issues as needed.

• College degree is preferred, but not necessary.
• Minimum of seven years of legal billing experience is required for this role.
• Relevant experience working in a similar position in a law firm of 50+ lawyers or similar professional services organization preferred.
• Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

The annual compensation range for this position is $175-215k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.