Community Assistant

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Title :

Community Assistant

Location :

New York

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York, the Community Assistant will support the office’s growing Flexible Workspace Program.

At Gibson Dunn, attorneys and staff who do not maintain assigned offices participate in the Flexible Workspace Program.  The Community Assistant is primarily responsible for managing the network of offices and workspaces in the Flexible Workspace Program, communicating with individuals who are part of the program and ensuring a seamless and comfortable in-office experience.  The New York office is a destination “hub” for Gibson Dunn attorneys from other offices and their clients.  In addition to the Flexible Workspace Program, the Community Assistant is responsible for ensuring an exceptional experience for Gibson Dunn attorneys and staff visiting from other offices.

This role reports to the Assistant Office Administrator.

 

Responsibilities include:

  • Supports a fast-paced and complex network of Flexible Workspaces, visiting attorney offices, and reservable workspaces.Maintains a hospitality-focused mindset.
  • Proactively builds relationships by engaging with local and visiting attorneys and staff in the Flexible Workspace Program in order to understand their individual preferences.
  • Greets and orients visitors and employees to the New York office. Provides a comprehensive, user-friendly overview of available services, spaces, and amenities.
  • Assists with important operational activities including: overseeing Flexible Workspace reservations, tracking visitors, and other projects as assigned.
  • Maintains open lines of communication, actively anticipates the diverse needs of all guests and employees, and responds swiftly and professionally to queries, complaints, or requests for services.
  • Liaise with internal teams, including but not limited to, Catering, Mailroom, Facilities, Records, Reception and Conference Center. Collaborate closely with local teams to identify emerging trends in guest services, share insights, and establish best practices aimed at enhancing overall service delivery.
  • Accurately maintains and updates internal office directories, floor maps, signage, and operational documentation.
  • Contributes to ad-hoc operational and administrative tasks as needed, showing a flexible approach and capability to adapt to diverse needs.

Qualifications

  • Strong interpersonal and customer service skills; demonstrates the ability to collaborate and communicate effectively with multiple local teams and colleagues in other Gibson Dunn offices.
  • Consistently exhibits high levels of professionalism, responsiveness, and a proactive, problem-solving approach to duties and tasks.
  • Actively participates in the development and re-engineering of operational procedures such as departmental best practices and workstreams.
  • Showcases excellent organizational, prioritization, and time management skills, coupled with a keen attention to detail.
  • Passion for hospitality and service excellence. Problem-solver, self-starter, resourceful, with a Concierge mindset.
  • Manages multiple priorities simultaneously and exercises good judgement while ensuring the consistent delivery of high-quality guest experiences.

Experience

  • Minimum of 3 years of administrative experience, preferably in an administrative capacity, with a focus on customer service or hospitality. Prior experience in a professional services environment with fast-paced, high-turnover flexible workspace solutions is a plus.
  • Associate’s or Bachelor’s degree is preferred.
  • Demonstrable proficiency with the Microsoft Office Suite; excellent written and verbal communication skills.

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

 

 

Compensation & Benefits:

The annual compensation range for this position is $60-65k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

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GIBSON DUNN & CRUTCHER LLP IS COMMITTED TO THE PRINCIPLES OF EQUAL EMPLOYMENT OPPORTUNITY FOR ALL PARTNERS, EMPLOYEES AND APPLICANTS AND, IN ACCORDANCE WITH THE APPLICABLE FEDERAL AND STATE LAWS, DOES NOT DISCRIMINATE ON THE BASIS OF SEX, RACE, CREED, COLOR, RELIGION, MATRICULATION OR POLITICAL AFFILIATION, NATIONAL ORIGIN, ALIENAGE OR CITIZENSHIP STATUS, ANCESTRY, AGE, MARITAL STATUS OR PARTNERSHIP STATUS, FAMILY RESPONSIBILITIES, DISABILITY, MEDICAL CONDITION, PERSONAL APPEARANCE, GENETIC INFORMATION, PREDISPOSING GENETIC CHARACTERISTICS, SEXUAL ORIENTATION, MILITARY STATUS, STATUS AS A VICTIM OF DOMESTIC VIOLENCE, STALKING AND SEX OFFENSES, ARREST OR CONVICTION RECORD, OR ON ANY OTHER BASIS PROHIBITED BY LAW.