Director, User Experience (UX)
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.
Based in any US office, the Director of User Experience (“The Director”) will play a pivotal role in shaping the digital landscape at Gibson Dunn to ensure optimal user satisfaction and efficiency. Charged with building a unified approach across the global Support Center, desktop support, training, firm events, and audio-visual & collaboration departments, the Director implements contemporary best practices in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL).
By strategically deploying a target operating model (TOM) for UX and leveraging best in breed platforms such as ServiceNow, the Director enhances service delivery and resolves incidents promptly across all regions and practice groups of the firm. Consequently, the role extends to fostering collaboration among cross-functional teams and staying attuned to industry trends. Through these efforts, the Director ensures that technology aligns seamlessly with the firm’s objectives, elevating user experience and contributing to the overall success of the organization on a global scale.
This role reports to the Chief Technology Officer (CTO).
Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
Compensation & Benefits:
The annual compensation range for this position is $310-350k. The salary offered within this range will depend upon qualifications and other operational considerations.
Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.
GIBSON DUNN & CRUTCHER LLP IS COMMITTED TO THE PRINCIPLES OF EQUAL EMPLOYMENT OPPORTUNITY FOR ALL PARTNERS, EMPLOYEES AND APPLICANTS AND, IN ACCORDANCE WITH THE APPLICABLE FEDERAL AND STATE LAWS, DOES NOT DISCRIMINATE ON THE BASIS OF SEX, RACE, CREED, COLOR, RELIGION, MATRICULATION OR POLITICAL AFFILIATION, NATIONAL ORIGIN, ALIENAGE OR CITIZENSHIP STATUS, ANCESTRY, AGE, MARITAL STATUS OR PARTNERSHIP STATUS, FAMILY RESPONSIBILITIES, DISABILITY, MEDICAL CONDITION, PERSONAL APPEARANCE, GENETIC INFORMATION, PREDISPOSING GENETIC CHARACTERISTICS, SEXUAL ORIENTATION, MILITARY STATUS, STATUS AS A VICTIM OF DOMESTIC VIOLENCE, STALKING AND SEX OFFENSES, ARREST OR CONVICTION RECORD, OR ON ANY OTHER BASIS PROHIBITED BY LAW.