IS Support Specialist

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in Houston, the IS Support Specialist will be responsible for providing technical support to customers along with operational and administrative support for IS functions. This position will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within the assigned office.

This role reports to the Director of User Experience.

Responsibilities include:

• Executing the effective and timely delivery of IS services.
• Interacting effectively with all customer constituencies, in person whenever possible.
• Deploying and maintaining the operational availability of all computer-related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers and network infrastructure.
• Performing effectively as a second-level technical resource to resolve customer issues.
• Listening attentively to the problem/issue described by the customer and logging all pertinent information into our call tracking program, Footprints.
• Contributing detailed solutions into the Footprints Knowledge Base.
• Promoting effective utilization of firm-provided software applications to customers.
• Keeping equipment inventory up to date at all times in our Asset Management System.
• Providing technical support and assistance outside of normal business hours as required.
• Possessing strong organizational skills and prioritizing work efficiently; multitasking is a must.
• Maintaining and adhering to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
• Participating as an active team member on assigned IS projects.

Qualifications

• Strong verbal, written, interpersonal and team skills
• Strong customer service skills
• Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment
• Physically able to move equipment
• Flexibility to work overtime and weekends, based on department needs is required

Experience

• Experience providing support in a Windows 11 and iOS environments
• Experience providing support on Microsoft Office products, Exchange and SCCM
• Experience providing IS support in a Legal or Professional Services environment

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $80-90k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

Location:

Houston

EEO Statement

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.