Manager, Office Services

Job Summary

Gibson Dunn is a leading global law firm whose exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.

Based in Houston, the Office Services Manager’s primary responsibilities include overseeing the Office Services department in conjunction with the Director of Administration. The Office Services department is broken down into several teams including catering, facilities, reception, and the mail/copy rooms. This is an exciting opportunity to work in our beautiful office and to provide VIP services to our attorneys, clients, and staff.

This role reports to the Director of Administration.

Responsibilities include:

• Ensuring reliable scheduling and coverage of all Office Services staff.
• Developing and evaluating work procedures related to the Office Services department.
• Identifying new and creative ways to improve services and offerings.
• Planning for and executing special events with attention to quality and detail.
• Working directly with office management and attorneys (within and outside of Houston) to ensure proper nuances for high-profile meetings and events.
• Developing and finalizing plans for office lunches, events, and gatherings.
• Reviewing departmental invoices for approval and processing with Accounts Payable.
• Contacting necessary service vendors for supplies, equipment inspection and repair, and service needs as required.
• Maintaining the highest level of quality, safety, cleanliness, and service levels of all areas of responsibility.
• Managing inventory control, stocking, maintaining, and ensuring the cleanliness of the employee kitchens, lounges, flexible workspace (FWS) offices, restrooms, and conference rooms.
• Liaising with the catering department and external vendors to ensure a variety of menu selections, fair pricing, excellent quality, and timely and accurate deliveries.
• Work closely with building management including the parking, engineering, security, and janitorial departments.
• Other tasks as required by the Director of Administration

Qualifications

• Ability to hire, train, motivate, and evaluate the performance of a high-performing team within a fast-paced environment.
• Ability to thrive on providing platinum level services to internal and external clients.
• Must maintain a positive and flexible customer service-based attitude.
• Interact and communicate clearly and professionally with individuals at all levels of the organization.
• Generate clear, concise, and well-organized written communications that are free of spelling and grammatical errors.
• Readily and easily adapt to changes in the work environment while maintaining flexibility, composure, and poise.
• Proficiency using online supply ordering, conference room reservation, and event management systems.
• Knowledge and understanding of methods of food and beverage handling, volume, staging, and storage.
• Knowledge and understanding of facilities, mail room, and copy center departments
• Ability to remain on one’s feet (standing and walking) for long periods of time.
• Ability to lift, move, and push over 25 pounds on a regular basis, and to bend, stoop, and reach for objects frequently.
• Must be presentable, reliable, trustworthy, and maintain high levels of confidentiality
• This is an in-office position and may require overtime or weekend availability on rare occasions.

Experience

• University degree in Business Management, Hospitality Management, or an equivalent field is preferred but not required.
• A minimum of five years of progressive management and supervisory experience in a professional services environment is required.
• Proven track record of strong leadership in a fast-paced, highly visible professional services environment.

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $75-$85K. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

Location:

Houston

EEO Statement

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.