Application Engineer – London

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, the Application Engineer will be responsible for the full lifecycle of key enterprise applications—ensuring reliability, performance, security, and continuous improvement. This role involves administration of client/server platforms, architecture design, integration development, automation, and collaboration with business and technical stakeholders across the firm.

Primary applications and platforms include:

• Document Management: iManage Work 10 servers, SPM, Litera CAM
• Legal Productivity: Adobe, Litera Compare (Desktop) & Compare Server (Web), Litera Create/NTD, Litera Metadact, Litera DocXtools, Microsoft Office Suite, DocuSign
• Finance: Aderant, Chrome River, Time Entry

This role reports to the Senior Manager of Desktop and Application Services.

Responsibilities include:

Application Management

• Administer, configure, and optimize assigned applications to ensure stability, performance, and user adoption.
• Monitor system health, troubleshoot issues and deliver solutions for complex technical challenges.
• Lead application lifecycle activities, including upgrades, patching and ongoing improvements initiatives.

Design and Implementation

• Partner with business stakeholders to translate requirements into scalable, secure technical solutions.
• Architect systems, integrations, and workflows that align with firm standards and best practices.
• Lead or support application deployments, automation initiatives, and new technology implementations.
• Perform comprehensive testing and quality assurance to ensure successful rollouts.

Risk and Security

• Ensure all applications meet security standards, data protection requirements, and regulatory obligations.
• Conduct risk assessments, identify vulnerabilities, and coordinate remediation activities.
• Maintain documentation related to compliance, incident response, and security controls.

Vendor and Project Management

• Serve as the primary technical liaison to software vendors, tracking issues and recommending enhancements.
• Evaluate new software products and technologies in collaboration with vendor partners.
• Review vendor performance, SLAs, and contract terms to support strategic decision-making.
• Oversee project timelines, deliverables, and dependencies across internal teams and external partners.

Documentation and Training

• Create and maintain detailed documentation, including system configurations, SOPs, workflows, and user guides.
• Develop and deliver training for end users, technical teams, and business partners.
• Ensure documentation remains current following changes, upgrades, and new feature releases.

Application Specific Responsibilities

• Administer daily operational tasks, including security access management and monitoring data synchronization, workspace creation, and data import/export through Litera CAM.
• Work within Intapp Walls, iManage SQL database schemas and security models to run queries, update records, and troubleshoot stored procedures.
• Build and maintain integrations, data flows, business rules, and security policies using Intapp Integrate and/or Boomi.
• Implement and support integrations across Document Management Systems (DMS) and Content Management Systems (CMS).
• Identify automation opportunities and streamline processes using REST APIs and related tooling.
• Ensure compliance of Walls rules with firm policies, Information Governance, and Office of General Counsel requirements.
• Maintain consistent security controls across iManage On-Prem, iManage Cloud, SharePoint, Microsoft Teams, and Records systems.
• Collaborate with Legal and Compliance teams to ensure ethical wall implementations satisfy regulatory standards (e.g., GDPR, HIPAA).

Qualifications

• Exceptional full-stack troubleshooting skills, leveraging deep system and application log analysis to diagnose and resolve root-cause issues.
• Strong PowerShell skills and experience with scripting languages for automation, upgrades, and configuration management.
• Advanced proficiency with Microsoft SQL, T-SQL, Windows and Linux OS, and core networking concepts.
• Familiarity with legal applications, security policies, and the packaging and deployment of applications.
• Advanced experience developing data flows with Integration Builder.
• Intermediate-level development experience with REST APIs.
• Expert knowledge of DMS, Records Management Systems, Intapp Wallbuilder, and security models.
• Experience with cloud platforms (AWS and Azure).
• Boomi development is a plus.

Experience

• Undergraduate degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
• 8+ years supporting and administering enterprise applications within professional services, legal, or regulated environments.
• Experience managing client/server applications and business-critical systems in a global environment.
• Familiarity with ITIL best practices (incident, change, problem management).
• Experience with Lean or Agile methodologies.
• Certifications related to Microsoft technologies, iManage, or Litera products.
• Experience supporting and administering Office 365 applications.

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Location:

London

EEO Statement

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.