Copy Center Operator

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York, the Copy Center Operator provides high-volume document production and support in a fast-paced, deadline-driven environment. This role requires technical proficiency, exceptional attention to detail, and strict adherence to confidentiality while leveraging advanced software, high-speed Canon devices, and hands-on processes to support over 700 attorneys, paralegals, and staff in the New York office. Due to extended operating hours and the high volume of visiting attorneys and key personnel based in New York, the New York Copy Center also functions as a central hub supporting requests from the Firm’s more than 20 offices worldwide.

This role reports to the Copy Center Supervisor. The hours for this role are Sunday 9:00 AM – 6:00 PM and Monday-Thursday from 2:00 PM to 11:00 PM.

 

Responsibilities:

• High-volume batch printing from network folders and/or emails with attachments.
• Utilizing Adobe Acrobat and DocBuster software for job scoping, printing, and page counts.
• Batch creation of custom tabs, folders, and labels using Excel, Directory Lister, and macro-enabled Word templates.
• Assembly, punching, and binding of printed materials, including tabbed binders.
• Creating labels in Microsoft Word.
• Scanning documents to email and network folders using eCopy ShareScan & CaptureOnTouch.
• OCRing files to produce text-searchable PDFs.
• Navigating through network drives and copying files across network folders.
• Data transfers to/from USB drives/CDs/DVDs (media), copying files to/from network drives, and reviewing file size properties to determine most appropriately sized media to use.
• Cutting custom sized name tags, tent cards, invitations, and other specialized material for Marketing, Recruiting, Pro Bono and other departments.
• Logging all requests, deliveries, and media insertions into the corresponding logs.
• Capturing charges in for services rendered in Equitrac and a disbursement/billing log.
• After-hours office support including coordinating deliveries with Dial Car messenger service.
• Operating as the sole office services provider on Sundays.
• Basic equipment maintenance, service coordination, paper inventory and supply management, and job ticket archiving.
• Consistent adherence to confidentiality, professionalism, and departmental organization standards.

Qualifications

• Strong time management with the ability to work independently and collaboratively in a fast-paced, quality-driven environment with minimal supervision.
• Proven ability to prioritize, multitask, and manage projects through completion under deadline pressure.
• Exceptional attention to detail, producing consistently accurate work product.
• Solution-oriented customer service skills, with the ability to understand and respond effectively to client needs.
• Strong professional written and verbal communication skills, demonstrating diplomacy, professionalism, and courtesy in interactions with attorneys, firm personnel, and external clients.
• Confidence and composure when supporting time-sensitive, high-touch environments.
• Adaptable and quick-thinking, exercising sound judgment, discretion, and strict confidentiality.
• Fast learner who demonstrates initiative and readily incorporates constructive feedback.
• Technical proficiency in using and troubleshooting batch printing/print management and other software such as Microsoft Outlook, Microsoft Office, Adobe Acrobat, DocBuster, Directory Lister, eCopy ShareScan, CaptureOnTouch, and Power PDF.
• Dependable, reliable, and trustworthy, with the ability to operate as the sole local office support during off-hours operation.
• Flexibility to work overtime based on the needs of the department, keeping in mind it is a 7-day operation.
• Must be able to stand for extended periods of time and lift up to 50 lbs.

Experience

• High School Diploma or equivalent required.
• Strong operator and computer skills, including experience in creating electronic copies of documents.
• Prior experience in a customer service environment.
• Experience in a fast-paced environment, preferably a law firm, requiring multi-tasking and a high degree of accuracy.

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $50,000-$58,000. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

Location:

New York

EEO Statement

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.