Lead Team Receptionist/Client Services Coordinator

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Title :

Lead Team Receptionist/Client Services Coordinator

Location :

New York

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Gibson Dunn is looking for a Lead Team Receptionist/Client Services Coordinator to provide administrative support for our New York office.

The role reports to the Manager of Catering Department, Conference Center, Reception and Gibson Grounds Cafe.

Responsibilities include:

  • Greet clients and visitors to the firm; notifying appropriate person of clients’ and visitors’ arrival.
  • Answer a variety of general phone inquiries and refer to appropriate department or person for further assistance.
  • Work closely with Conference Services and the Catering Coordinator to plan and coordinate on-site meetings, including  menus, setup, staffing, and IT services.
  • Facilitate visiting attorney office reservations.
  • Maintain appearance of reception area.
  • Administer parking account invoices and inquiries.
  • Arrange taxi or car service for visitors.
  • Maintain visitor’s handbook for all visiting offices.
  • Maintain updated local office telephone list.
  • Process pre-COVID forms.
  • Process monthly reports.
  • Make travel, hotel, and entertainment arrangements for guests and clients.
  • Work directly with peers, and  internal and external clients to solve business challenges.
  • Other duties as assigned.

Qualifications

  • An outstanding telephone demeanor and strong interpersonal and customer service skills.
  • Excellent grammar, punctuation, and spelling.
  • Ability to communicate with diplomacy, professionalism, and courtesy to all internal and external clients, both verbally and in writing.
  • Well-organized and able to efficiently produce error-free work product.
  • Ability to “think on their feet” and use excellent judgment.
  • Be proactive and able to manage administrative tasks in a timely manner with limited supervision.
  • Strong attention-to-detail  and the ability to prioritize multiple projects and problem solve, while remaining calm in deadline driven situations .
  • Must be self-motivated, confident, and project a corporate image.
  • Ability to promote a pleasant working environment that encourages teamwork.
  • Proficiency and knowledge of a busy telephone console.

Experience

  • A high school diploma is required.  College degree preferred.
  • At least three (3) years’ previous receptionist/front office experience in a law firm or in a professional services environment.
  • Required computer experience includes a high proficiency in Microsoft Word, Microsoft Excel and Microsoft PowerPoint (Microsoft Office 2010 preferred) and Windows 10, EMS and Room Scheduler.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:
The annual compensation range for this position is $65-75k. The salary offered within this range will depend upon qualifications and other operational considerations.
Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

GIBSON DUNN & CRUTCHER LLP IS COMMITTED TO THE PRINCIPLES OF EQUAL EMPLOYMENT OPPORTUNITY FOR ALL PARTNERS, EMPLOYEES AND APPLICANTS AND, IN ACCORDANCE WITH THE APPLICABLE FEDERAL AND STATE LAWS, DOES NOT DISCRIMINATE ON THE BASIS OF SEX, RACE, CREED, COLOR, RELIGION, MATRICULATION OR POLITICAL AFFILIATION, NATIONAL ORIGIN, ALIENAGE OR CITIZENSHIP STATUS, ANCESTRY, AGE, MARITAL STATUS OR PARTNERSHIP STATUS, FAMILY RESPONSIBILITIES, DISABILITY, MEDICAL CONDITION, PERSONAL APPEARANCE, GENETIC INFORMATION, PREDISPOSING GENETIC CHARACTERISTICS, SEXUAL ORIENTATION, MILITARY STATUS, STATUS AS A VICTIM OF DOMESTIC VIOLENCE, STALKING AND SEX OFFENSES, ARREST OR CONVICTION RECORD, OR ON ANY OTHER BASIS PROHIBITED BY LAW.